Privacy Policy

1. Who We Are

This privacy policy explains how 7 Degrees Media Ltd collects, uses and protects personal information when you visit our website, contact us, become a client, use our services, or interact with our marketing and creative work.

7 Degrees Media Ltd is the controller for the personal information covered by this policy, unless we are processing information on behalf of a client under a separate agreement.

• Company: 7 Degrees Media Ltd
• Company number: 17068770
• VAT number: 514 7922 84
• Address: Station Road, Rossington, Doncaster, South Yorkshire
• Email: hello@7degrees.co.uk
• Telephone: 01302 963432

2. Information We Collect

We may collect and process the following types of information, depending on how you use our website and services:

• Contact details, such as your name, business name, email address, phone number and postal address.
• Enquiry details, such as messages submitted through contact forms, project briefs and appointment requests.
• Client and project information needed to deliver creative, marketing, photography, video, website, design and related services.
• Billing and account information, such as invoice details, payment status and purchase history.
• Website usage information, such as pages viewed, device type, browser type, approximate location, referral source and cookie preferences.
• Marketing preferences, such as whether you have opted in or out of receiving updates from us.
• Photo, video or audio content where this is part of an agreed project, event, campaign or release form.

3. How We Use Your Information

We use personal information to run our business, provide our services and communicate with you.

• Responding to enquiries and providing quotes or proposals.
• Delivering client projects and managing ongoing client relationships.
• Arranging meetings, calls, photography, filming, design, print, web and marketing work.
• Sending project updates, proofs, sign-off requests and service communications.
• Creating and maintaining client accounts, invoices, records and support history.
• Improving our website, services, security and customer experience.
• Sending marketing communications where permitted by law or where you have opted in.
• Meeting legal, tax, accounting and regulatory obligations.

4. Our Lawful Bases

Under UK data protection law, we rely on one or more lawful bases depending on the reason we are using your information.

• Contract: to provide services you have requested or to take steps before entering into a contract.
• Legitimate interests: to run and improve our business, respond to enquiries, manage client relationships, secure our website and promote relevant services.
• Legal obligation: to keep records required for tax, accounting, company and regulatory purposes.
• Consent: where we ask for consent, such as certain cookies, some marketing activity, or use of photo, video or audio content where consent is required.

5. Cookies, Analytics and Tracking

Our website uses cookies and similar technologies to make the site work, remember your preferences, understand how visitors use the site and measure marketing performance.

Necessary cookies are used for core website functions. Analytics or marketing cookies are only used where enabled and, where required, after you have given consent. You can manage cookie preferences through the cookie banner or your browser settings.

6. Sharing Your Information

We do not sell personal information. We may share information with trusted suppliers and service providers where needed to operate our website, deliver services, process payments, send emails, manage projects, host data, produce printed materials, or meet legal obligations.

These providers may include hosting companies, email providers, CRM and project tools, analytics providers, payment processors, professional advisers, print suppliers and technical support partners.

7. International Transfers

Some of the services we use may process information outside the UK. Where this happens, we take steps designed to protect your information, such as using providers with appropriate safeguards or contractual protections.

8. How Long We Keep Information

We keep personal information only for as long as needed for the purpose it was collected, including to provide services, maintain records, resolve disputes, meet legal obligations and protect our legitimate business interests.

Client, invoice and accounting records are normally kept for at least the period required by UK tax and company law. Enquiry and marketing records are kept only while they remain relevant or until you ask us to remove them, where we are able to do so.

9. How We Protect Information

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. These measures include access controls, secure hosting, software updates, password protection, backups and limiting access to people who need it.

No website or online service can be guaranteed completely secure, but we take data protection seriously and review our approach as our systems and services develop.

10. Your Rights

You have rights under UK data protection law. Depending on the circumstances, you may be able to ask us to:

• Provide a copy of the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Delete your information.
• Restrict or object to how we use your information.
• Transfer your information to another provider.
• Withdraw consent where we rely on consent.

11. Marketing

We may contact business contacts about relevant services where permitted by law. You can opt out of marketing emails at any time by using the unsubscribe option where provided or by contacting us.

We will still send essential service messages where needed, such as project updates, invoices, appointment information or account notices.

12. Business-to-Business Marketing

We may use professional contact information relating to individuals working for businesses that we believe may have an interest in our services.

This information may include your name, job title, employer, business address, business email address, business telephone number and other publicly available professional information.

We may obtain this information from publicly available sources, including company websites, professional networking platforms, business directories, Companies House and other publicly accessible business information.

We use this information for business-to-business marketing, business development and to introduce relevant 7 Degrees Media services and campaigns, including Made in Doncaster.

Where appropriate, we rely on our legitimate interests in promoting our services and developing relationships with relevant businesses as our lawful basis for this processing.

We consider the nature of the information, the professional context in which it has been made available and whether our use would be reasonably expected before contacting individuals.

You have the right to object to the use of your personal information for direct marketing at any time. If you ask us to stop, we will stop using your information for direct marketing. We may retain limited information on a suppression list to ensure that we respect your request in the future.

We do not sell your personal information to third parties.

For further information about your data protection rights, how long we retain information and how to contact us about your personal information, please see the remainder of this Privacy Policy.

13. Complaints

If you have a question or concern about how we use your information, please contact us first so we can try to help.

You also have the right to complain to the Information Commissioner's Office, the UK data protection regulator. You can find more information at ico.org.uk.

14. Changes To This Policy

We may update this privacy policy from time to time. The latest version will be published on this page.